I am really disappointed as an item in Carbonite. I purchased their back-up support if I ever had pc problems to secure my stuff. Well my system failed and I needed to purchase a PC that was new. I thought not a problem, I Have been paying Carbonite to back-up my documents so that it’s perhaps not a complete disaster. BOY WAS I INCORRECT, Carbonite cannot (or will not because of some fresh policy) help with installing your documents from their site. I could see all my documents on the Carbonite site in storage for me….only cannot obtain. And it is not up to them to assist me obtain my documents to a third-party software such as Microsoft package although in the thoughts of Carbonite they have backed up my things. They advise me they can not assist with downloading but will send a message on how to obtain my documents with directions. To date the email directions have been worthless. I eventually located some guy who renewed my PC that was old and I am installing my items right off my old PC. Thank thank heavens I was not unable to discover a sharp technology guy able to resolve my old PC. For the time being, I’m going to try to require a pro rated termination of my present subscription from Carbonite so I can purchase an external drive….it’s not like they provide a useable support yahoo.
I actually don’t get what this support is for. It sucks. Utilize something else as it will provide you with a false sense of security.
The product is terrible. I’m on my 2nd 2-yr contract (checked soon after I got it as to what it had been backing-up), and let it do its thing for 1 . 5 years. I use my pc for every thing, all day-long, and it was always both scanning or copying, so I thought it was working. Well, Apple just out of the blue cleaned my drive while doing additional repair work, and come to find Carbonite out hadn’t backed up anything for more than 10 10 days, and never passed particular folders. In the Desktop Folder on Carbonite back-up, any such thing that had ever been for TWO YEARS on my background is for instance, however nothing I needed from the previous 20 days. Didn’t back up additional folders that are specific and any Programs.